Service Terms and Conditions

Welcome to Rose.MN Mongolian flower and gift delivery service.

We offer a wide range of flower arrangements, gifts and gift basket delivery service in Ulaanbaatar ( Ulan Bator ) city, Mongolia. To ensure a safe, secure and pleasant environment while accessing our web site and using the service, you agree to be legally bound and to abide by these service terms.

One. Registration
1.1.    You must be 21 years or older to use, subscribe or register as a customer of this web site. If you are under 21, you may use our service only with involvement of your parents or legal guardians.
1.2.    When using Rose.MN you are responsible for:

Two. Order placement
2.1.    Rose.MN receives orders through:

2.2.    The customer is responsible to provide correct delivery address and contact information of the recipient including reachable cell phone number. Rose.MN does not bear any responsibility of late delivery due to incorrect or unclear contact information of the recipient.

Three. Product availability and substitution
Rose.MN may use substitution with different flowers or best available gift items of equal value to ensure timely delivery depending on the availability of an ordered item. 
We do not get confirmation from the customer for same day delivery orders about using substitution items or flowers.

Four. Order cancellation
3.1.    Rose.MN cancels orders if the customer submits cancelling request 24 hours before delivery. 
3.2.    Same day delivery order is not cancelled and the payment is not refunded. 

Five. Payment
4.1.    Rose.MN accepts payment by credit and debit cards and PayPal.
4.2.    Rose.MN does not deliver orders without receiving payment upon the order placement.

Six. Delivery
6.1.    Order should be made at least one full day before delivery. 
6.2.    Customer bears full responsibility to provide correct contact number and delivery address of the recipient. Rose.MN will do second delivery attempt if the customer provides correct delivery information.
6.3.    Same day delivery is available for the orders placed before 10.00AM in Ulaanbaatar time. Rose.MN does not guarantee the availability of ordered items.
6.4.    Same day delivery is not available during national holidays and other holidays such as New Year, Valentine’s Day, 1st of September.
6.5.    Delivery time request is not accepted.
6.6.    Delivery rate:

Delivery Zones Rate
Ulaanbaatar City $10.00
Ger-District in UB City $15.00
Chinggis Khaan Airport $20.00
Summer Camps/Zuslan, Ger-Districts in the outskirts of UB City $25.00
Zuunmod, Nalaikh, Jargalant
Towns and villages within 100 km or 60 miles distance from UB city

Seven. Refund
Rose.MN refunds payment in the following cases:

7.1.    Partial refund, if a customer cancels the order one full day or 24 hours before delivery. Payment processing fee is deducted from the original amount and notified to the customer by email.
7.2.    Partial refund, if a recipient did not accept the order before delivery. Payment processing and order processing fee are deducted from the original amount and notified to the customer by email. Order processing fee amount is no less than delivery charge and varies depending on the ordered items.
7.3.    No refund, if a recipient did not or refused to accept the order during the time of delivery.
7.4.    No refund, if delivery is failed due to incorrect contact number or delivery address provided by a customer.
7.5.    Full refund if we failed to make delivery on the requested date due to our internal procedure error.

Eight. Guarantee
Rose.MN delivers best quality flowers and other products available in the Mongolian market. 

Nine. Copyright and trademark
9.1.    Rose.MN is a registered trademark in Mongolia.
9.2.    All contents included on the web site Rose.MN, such as text, graphics, logos, images and other material are copyright protected and may not be modified, removed, copied, published, sold or in any way abuse any of the content in whole or in part.

Ten. Privacy
Rose.MN recognizes and respects the importance of our customers trust and protects your privacy with its Privacy Policy.

Eleven. Change of the Service terms
11.1.    Rose.MN reserves the right to make changes to the web site, Privacy policy and Service Terms at any time without prior notice.
11.2.    Any notification about such changes will be posted on the web site and be sent by email to our customers.

​Our honest and reliable service delivers your love to your loved ones and brings back you a happy smile.

Rose.MN Mongolian Flower and Gift Basket Delivery © 2023